Customers of Bent Stems Florist that order flowers from www.bentstems.com.au or any other third party website, agree to the following terms and conditions.
Bent Stems is entitled to change these terms and conditions at their discretion.
Bent Stems offers a same day delivery service, when order is placed before 2pm AEST (except Saturday’s and Sundays). For same day delivery on Saturday orders are to be placed before 10am. Sunday deliveries not available unless otherwise stated (This excludes; Valentine’s Day, Mother’s Day and Anzac Day. Refer to Opening Hours for more information).
Orders placed with a business address will be delivered within business hours. Orders placed with a residential address may be delivered up until 6pm, please be aware that these times may vary if your order falls outside regular delivery areas, or special occasions like Valentine’s Day or Mother’s Day. Please note also that our designs are unique to us and as always each design will be subject to availability.
Delivery Of Alcohol
All orders that contain Alcohol are available for delivery only and must be purchased and received by a person/persons over the age of 18 year. On delivery the recipient must be home at the time and provide a current form of Photo ID or a Current Drivers Licences to receive delivery.
When the product has been delivered by our trusted courier network, it is then the responsibility of the recipient to care for the product.
Upon delivery, the product (excluding any products that contain alcohol) will be left at the delivery address, unless otherwise instructed from customer when placing order, or if the courier believes that there is a risk of theft or damage to the product. For example, no suitable shade to leave products in or our courier deems that there is a security risk to leaving the products due to animals or theft.
Bent Stems Florist reserves the right to return the product back to Bent Stems Florist’s store and a calling card will be left for the recipient to arrange pick up of that product from Bent Stems Florist, 120 High St, Maryborough. The Customer will be contacted via phone to see if they would like the products redelivered, this will incur a re-delivery fee.
Bent Stems takes no responsibility for a refund if a customer provides incorrect details of recipient including address and/or if a recipient is on holidays or unavailable for collection of the product at the time of delivery.
Bent Stems Florist takes no responsibility to replace or a refund given if any produces are not picked up by the recipient within 24 hours after executed delivery time on Delivery Notice calling card.
Extra delivery charges will apply for the following
Our couriers have attempted to deliver flowers but were not able to leave them, or the wrong address was given by the sender, ending up with a second delivery
Incomplete or incorrect recipients number was given
Our courier deems that there is a security risk to leaving flowers, be it animals, no shade, or theft.
Delivery is in a restricted area.
Deliveries made on a Sunday or Public Holiday.